Terms & Conditions

1. Parties and Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Merchant", or "Client") and GlobeCo Technologies Pvt Ltd, operating as MadCrow AI ("MadCrow", "we", "us", or "our"), a company incorporated in India. By accessing or using any MadCrow website, product, or service — including Madcrow: AI Chat & Support for Shopify and beCo AI — you confirm that you have read, understood, and agreed to these Terms. If you are using a product on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. If you are using our services on behalf of a business, that business must be a validly incorporated legal entity. We reserve the right to refuse service to anyone at our sole discretion.

3. Description of Services

MadCrow AI provides AI-powered software products designed to help merchants and businesses automate customer engagement and support. Our products use Retrieval-Augmented Generation (RAG), intent analysis, and platform integrations to deliver intelligent, real-time assistance tailored to your business. Each product may be subject to product-specific terms which supplement these general Terms.

4. Account Registration and Security

• —You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• —You must notify us immediately at support@madcrow.ai if you suspect unauthorised access to your account.
• —You may not share your account access with unauthorised third parties or create accounts using false or misleading information.
• —We reserve the right to suspend or terminate accounts we reasonably believe have been compromised or used in violation of these Terms.

5. AI Disclaimer and Limitations

All MadCrow products incorporate AI-generated content. You acknowledge and agree that:

• —AI systems can occasionally produce inaccurate, incomplete, or misleading output ("hallucinations"). Do not rely solely on AI-generated responses for critical business, medical, legal, financial, or safety decisions.
• —We do not warrant that AI responses will be error-free, suitable for any specific purpose, or meet your particular business requirements.
• —You are solely responsible for reviewing AI outputs and ensuring they are appropriate for your use case before publishing or acting on them.
• —Response quality depends directly on the accuracy and completeness of the data you provide to our systems.

6. Acceptable Use Policy

You agree not to use MadCrow products or services to:

• —Violate any applicable local, national, or international law or regulation.
• —Mislead, deceive, manipulate, or harm consumers, end-users, or any third party.
• —Upload, submit, or process content that is unlawful, defamatory, obscene, fraudulent, or that infringes the intellectual property rights of others.
• —Attempt to reverse-engineer, decompile, disassemble, or extract our AI logic, models, weights, embeddings, or proprietary systems.
• —Conduct automated scraping, crawling, or data extraction from our platform or APIs beyond permitted usage.
• —Circumvent, disable, or interfere with billing mechanisms, usage limits, access controls, or security features.
• —Generate spam, phishing content, or any form of unsolicited commercial communications using our platform.

7. Intellectual Property

• —Your Content: You retain full ownership of your store data, uploaded documents, brand assets, customer data, and any other content you provide to our systems. Providing content to us does not transfer ownership.
• —Our Technology: GlobeCo Technologies Pvt Ltd retains all rights, title, and interest in our software, AI models, widget code, dashboard interfaces, analytics frameworks, APIs, design systems, and all other proprietary technology.
• —Limited Licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to use our products solely for your own internal business purposes during your active subscription period.
• —Feedback: Any feedback, suggestions, or ideas you share with us may be used by MadCrow without restriction or compensation to you.

8. Subscriptions, Billing, and Refunds

• —Subscription fees are billed in advance on a monthly or annual cycle, as selected at sign-up or through the relevant platform (e.g., Shopify).
• —All fees are exclusive of applicable taxes. You are responsible for all taxes arising from your use of our services.
• —We reserve the right to modify pricing with at least 30 days' prior notice. Continued use after a pricing change takes effect constitutes your acceptance of the new pricing.
• —Subscriptions automatically renew unless cancelled before the renewal date. No prorated refunds are issued for unused time in a billing period.
• —Refunds are issued at our discretion. Contact support@madcrow.ai within 7 days of a charge you believe was made in error.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms and to use it solely for the purposes of the service relationship. This obligation does not apply to information that: (a) is or becomes publicly available without breach of this clause; (b) was already known to the receiving party prior to disclosure; or (c) is required to be disclosed by law or court order, provided the disclosing party receives reasonable prior notice where legally permitted.

10. Warranties and Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOU USE OUR SERVICES AT YOUR OWN RISK.

11. Limitation of Liability

To the fullest extent permitted by applicable law, MadCrow AI and GlobeCo Technologies Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, revenue, data, goodwill, or business opportunity — arising from or in connection with your use of, or inability to use, our services, even if advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising under these Terms shall not exceed the total fees paid by you to us in the three (3) calendar months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless MadCrow AI, GlobeCo Technologies Pvt Ltd, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of our services; (b) your breach of these Terms; (c) content you upload or provide to our systems; (d) your violation of any third-party rights; or (e) your violation of any applicable law.

13. Termination and Suspension

Either party may terminate the service relationship at any time. You may cancel your subscription through your account settings or by contacting support. We may immediately suspend or terminate your access, with or without notice, if you: (a) breach these Terms or our Acceptable Use Policy; (b) fail to pay fees when due; or (c) engage in conduct that we reasonably believe exposes us or other users to legal or reputational risk. Sections 7, 9, 10, 11, 12, and 14 survive termination.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, India. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

15. General Provisions

• —Entire Agreement: These Terms, together with our Privacy Policy and any product-specific terms, constitute the entire agreement between you and MadCrow AI with respect to the subject matter hereof.
• —Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• —No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• —Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely in connection with a merger, acquisition, or sale of assets.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a prominent notice on our website at least 14 days before the updated Terms take effect. Your continued use of our services after the effective date constitutes acceptance of the revised Terms.